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Privacy Policy

This document outlines the privacy policy for the site at uwin.co.uk.

Last updated

This Privacy Policy explains how BidAid Ltd trading as UWIN (“UWIN”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit uwin.co.uk, enter one of our prize draws, make a payment, contact us, or use any of our services.

We are committed to protecting your personal information and handling it fairly, lawfully and transparently in accordance with the UK GDPR, the Data Protection Act 2018 and applicable privacy and electronic communications laws.

For the purposes of data protection law, the data controller is:

BidAid Ltd trading as UWIN
Registered Office: Uhy Hacker Young Lanyon House, Mission Court, Newport, United Kingdom, NP20 2DW
Email: help@uwin.co.uk
Company Number: 09783839
VAT Number: 345 7935 64

1. Information We Collect

We may collect and process the following information:

  • your name;
  • email address;
  • telephone number;
  • postal address;
  • date of birth or confirmation that you are over 18;
  • payment and transaction details, excluding full card details;
  • prize draw entry details;
  • communication records when you contact us;
  • marketing preferences;
  • technical information such as IP address, device information, browser type and website usage data;
  • any other information you choose to provide to us.

We do not collect, store or process full debit or credit card details. Payments are processed securely by our third-party payment provider.

2. How We Use Your Information

We use your personal information to:

  • process your prize draw entries;
  • confirm your eligibility to enter;
  • process payments and donations;
  • administer prize draws and select winners;
  • contact winners and arrange prize fulfilment;
  • respond to enquiries and provide customer support;
  • send important service messages about entries, payments or prizes;
  • prevent fraud, misuse of the platform and unlawful activity;
  • comply with legal, regulatory, tax and accounting obligations;
  • improve our website, services and campaigns;
  • send marketing communications where you have opted in or where we are legally permitted to do so.

3. Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide the service you requested, including entering a prize draw, processing a payment, or arranging a prize.

Legal Obligation

Where we need to comply with laws, regulations, tax rules, accounting requirements or requests from regulators.

Consent

Where you have agreed to receive marketing from us, a charity partner or another third party.

Legitimate Interests

Where we need to operate, improve and protect our business, prevent fraud, manage customer service, and understand how our website is used.

Where we rely on consent, you can withdraw that consent at any time by contacting us at help@uwin.co.uk or by using the unsubscribe link in any marketing email.

4. Sharing Your Information

We may share your information with:

  • charities connected to the prize draw you entered, where you have consented;
  • prize providers, where necessary to fulfil a prize;
  • payment processors;
  • email, hosting, analytics and IT service providers;
  • professional advisers, including accountants, lawyers and insurers;
  • regulators, law enforcement bodies or public authorities where required by law;
  • another organisation if our business or assets are sold, transferred or merged.

We do not sell your personal information.

We will only share your information for marketing by a charity, sponsor or third party where you have given clear consent.

5. Winners

If you win a prize draw, we may use your name and limited details to administer the prize and to comply with prize draw rules.

We may also ask for your consent to use your photo, video, likeness, testimonial or other promotional content.

6. Cookies and Analytics

Our website may use cookies and similar technologies to make the website work, improve performance, analyse usage and support marketing activity.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw cookie consent through your browser settings or through any cookie settings made available on our website.

7. International Transfers

Some of our service providers may process personal information outside the UK.

Where this happens, we will take appropriate steps to ensure your personal information remains protected in accordance with applicable data protection law.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected, including to comply with legal, accounting, tax, reporting and regulatory requirements.

The period we keep your information may vary depending on the type of information and the reason we hold it.

For example, we may need to keep transaction and accounting records for longer than general enquiry records.

9. Your Rights

Under data protection law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • object to certain types of processing;
  • request restriction of processing;
  • request transfer of your personal information;
  • withdraw consent where processing is based on consent;
  • complain to the Information Commissioner’s Office.

To exercise your rights, contact us at:

help@uwin.co.uk

You also have the right to complain to the UK Information Commissioner’s Office at:

ico.org.uk

10. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, platform or electronic system can be guaranteed to be completely secure.

11. Third-Party Websites

Our website and emails may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of those websites.

You should read their privacy policies before providing personal information to them.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

13. Contact Us

For questions about this Privacy Policy or how we handle your personal information, contact:

UWIN
Email: help@uwin.co.uk
Registered Office: Uhy Hacker Young Lanyon House, Mission Court, Newport, United Kingdom, NP20 2DW